RMT Richmond BC Massage By Clinic Therapy

Fast Access From Vancouver, Burnaby, New Westminster, Richmond

ICBC Massage Therapy

ICBC approved massage therapists & ICBC direct billing - unlimited registered massage therapy sessions, no out of pocket expenses - we submit everything. Open 7 days / week.

What is needed before my first registered massage therapy ICBC session?

All you need is your ICBC case number which looks similar to this: AU11111-1. As long as you have your case number, you are automatically pre-approved for 12 sessions within 12 weeks of the accident, so please make sure that your first scheduled session is WITHIN 12 weeks of the accident (which is 84 days, NOT 3 months). Immediately after booking a session online you will be presented with a comments / notes field - please enter your case number there. If it has been more than 12 weeks (84 days) from your accident and between the day of when the treatment could be had, please call or email us at info@clinictherapy.com and we will submit a request to your adjuster for you to be approved for more sessions.

As long as you are not fully covered from the motor vehicle accident, we will be able to get unlimited sessions for you.

Do I need to pay anything out of pocket? Do I need to submit anything to ICBC?

As long as you select the length of each appointment that is fully covered by ICBC you will not need to pay anything (such appointments will say “$0 Client fee” in the name of the appointment). We will also submit your claims to ICBC, so you won’t need to do anything.

What happens when I get into an accident, how many sessions do I get?

When you get into an accident, you are AUTOMATICALLY pre-approved for 12 registered massage sessions that will expire within 12 weeks if not used and your ICBC case number will be automatically generated and sent to you. Your case number will look something like this:

AU11111-1

What do you need before your first session?

The only thing you need to have is your ICBC case number and making sure that your first appointment is scheduled WITHIN 12 weeks from the accident date, if your massage appointment happens more than 12 weeks after the accident it will NOT be covered by ICBC UNLESS you have ICBC adjuster’s approval (it’s usually simple to get, but can be time consuming).

How do I get more sessions after my first 12 pre-approved sessions have been used up?

Good news - you will not need to do anything. We will submit extensions on your behalf to ICBC together with your registered massage therapist’s progress report. As long as you are not fully recovered from the accident and there’s at least one thing that you cannot do on a regular basis that you used to do before the accident - you will have unlimited extensions as long as you follow the recommendations below.


Examples of things include:

- Not being able to play a sport or your performance in the sport has been affected by the accident and you are no longer able to perform at the level that you could before

- Your sleep being noticeably affected (for example your neck pain and other pains from the accident are making it hard to fall asleep or stay asleep)

- Not being able to bend, carry or pick up heavy objects

- Not being able to do a single thing that your work required you to do before the accident that you can no longer perform at a level that you could before the accident

- Anything related to the accident that is still causing you to miss work or school

- Not going to the gym (if you went before the accident)

- Not being able to do an exercise routine that you used to do before the accident


Perhaps the most important part of the report when we submit each extension request is this question below and if the answer is YES then more sessions are almost guaranteed.

Is the customer currently missing work/school? Select yes if the customer is absent from either work, school or activities of daily living that they were participating in prior to the injury

How can I make sure that I get unlimited sessions?

How can I make sure that I get unlimited sessions?

Each time you can be approved for a maximum of 12 sessions and for a maximum of 12 weeks. When you only have a few sessions remaining, we will submit an extension report for another 12 sessions. Requesting for more sessions will never take away your already approved sessions.


The following will make your extension requests for more sessions much more likely to be approved:

Using up your sessions quickly - you can use up to 1 registered massage therapy session per day. Using up your sessions quickly will actually increase your chances of getting more sessions, because practice shows that the quicker the sessions are used the more the patient is still suffering from the injuries therefore making further approvals usually faster, easier and more likely.

Never letting your pre-approved sessions expire. Each time you get approved for more sessions, you must use them within 12 weeks. So for example if you only used up 2 sessions and 12 weeks have already passed, you will lose the 10 sessions that you still had, because of the 12 week deadline. When adjusters see that the sessions do not get used usually it’s a sign that the patient has recovered and therefore additional explanation may be needed if it’s not obvious that you have not recovered fully from the accident yet.

Schedule all of your remaining sessions with your therapist immediately when you find out that you have more sessions remaining - sometimes our therapists get overbooked and we strongly recommend to book at least 2 weeks in advance, usually 4 weeks in advance. You may always reschedule or cancel your appointments, usually at least 72 hour notice is recommended and at least a 24 hour notice is required.

Is there a limit to how fast I use my approved sessions?

You can use up to 1 registered massage therapy session per day. Using up your sessions quickly will actually increase your chances of getting more sessions, because practice shows that the quicker the sessions are used the more the patient is still suffering from the injuries therefore making further approvals usually faster, easier and more likely.

What happens if I don’t show up for my scheduled session, will ICBC still pay for that?

Unfortunately ICBC does not cover last minute cancellations or no shows and you will have to pay for cancellation fees out of your own pocket. Each therapist may have a slightly different policy, but generally at least a 24 hour cancellation notice is required unless there is a very good reason for the cancellation. If you are a long term client (you had 10+ sessions) generally you will not be charged a cancellation fee unless it happens again.

I have only used a few sessions, but it has been more than 12 weeks since the accident. Can I still use these sessions?

We will need to submit an extension request, but fear not, usually you will be approved, but not always. If you had treatments related to your ICBC case at another clinic and it would be your first time visiting our clinic, almost always the adjuster will approve at least one more session so that our therapist can assess your condition and then send a full report to request an extension.

I settled with ICBC in court, what do I do now?

Please send us your ICBC case number at info@clinictherapy.com and your ICBC adjuster’s contact information. Once the adjuster lets us know how many sessions you are approved for and when they expire you can then book a massage session. 

ICBC massage therapy near me? Where are you located?

We are in Richmond BC (North Richmond on Garden City / Cambie intersection inside of Pacific Plaza, very close to Aberdeen Shopping centre and Walmart)

Please read our comprehensive Direct Billing Massage post that goes into more details. Have a different insurance company?

You may also see our very detailed ICBC Massage Therapy post, Pacific Blue Cross direct billing page, Canada Life massage post, Sun Life direct billing information and Manulife massage post.

ICBC RMT Massage Direct Billing