Do you use lotion or oil, is it high quality?

We use very high quality lotion, we tried many different ones and after serving 2503+ clients we have not seen an allergic reaction to the lotion. The lotion feels very nice, some even say it is similar to oil but it is easy to clean off after treatment leaving your clothes spotless whereas with oil it’s easy to have permanent stains on your clothes unless very careful or showering after treatment.

Are there showers?

While we do offer deep tissue and relaxation massages, we are a clinic first (hence the name Clinic Therapy) that focuses on treating pain. We use a very nice feeling lotion that is easy to clean off after treatment making a shower pointless, therefore we do not have showers. Depending on your condition, no lotion may be needed at all. Also, taking clothes off is completely optional, many clients prefer to keep them on. Having clothes on or off does not change the effectiveness of treatment.

What types of massages are offered?

Deep Tissue RMT Massage for deep relief, Clinical & Medical Massage to treat any body pain, Sports RMT Massage to gain a competitive edge over your opponents, Pre & Post-Natal RMT Massage for soon to be and new moms, RMT Relaxation Massage (Swedish Massage) (including feet)

Scelerisque habitant.

We use very high quality lotion, we tried many different ones and after serving 2503+ clients we have not seen an allergic reaction to the lotion. The lotion feels very nice, some even say it is similar to oil but it is easy to clean off after treatment leaving your clothes spotless whereas with oil it’s easy to have permanent stains on your clothes unless very careful or showering after treatment.

Which therapist should I book?

What languages do your registered massage therapists speak?

All of our RMT Richmond BC practitioners speak fluent English. Some also speak Mandarin (and Taiwanese Mandarin) as well as Cantonese. Also there is French and Filipino. Please check the page with every single of our registered massage therapist listed that will show which languages they speak and what other specialties they have.

Does your reception speak English, Mandarin and Cantonese?

All of our receptionists speak English, many speak Mandarin and some speak Cantonese. Currently on weekdays usually (but not always) till 2:30pm reception speaks English, Mandarin and Cantonese, after 2:30pm on weekdays only English. Weekends - usually English and Mandarin (but not always Mandarin).

It is my first time getting a registered massage therapy session, what should I expect and need to know?

If it is your first visit with us - we highly suggest to arrive 20 minutes early (or at least 15 minutes) to find parking and fill out any paperwork if it’s needed (unless you fill it out online - within 1-5 minutes of making the appointment you will receive an email with an intake form that you can easily complete on your computer or phone online). Please note if you would like us to submit your insurance claim on your behalf, there will be one more form required to give us permission to submit the claim on your behalf.

It is my first time using extended health benefits (insurance) for RMT massage. What do I need to know?

Please read our comprehensive explanation of RMT direct billing massage, it will answer all of your questions. Please note that you are responsible for knowing how much coverage you have, insurance companies do not share that information with us (except ICBC). Usually checking your coverage is as simple as logging in to your online account on your insurance company’s website.

Do you offer full body relaxation massage and deep tissue massage?

Yes, our relaxation massage option and deep tissue massage option are both very popular, every RMT therapist we have do both (strength varies based on the therapist)

I have body pain, what pains can your therapists treat?

All body pains, from very common (back, shoulder, knee, ankle, wrist, neck, etc) to very rare. See all 56 conditions that a clinical massage or a medical massage can treat

Could I get an invoice under my family member instead of my own when I get the treatment?

Definitely not. Unfortunately having an invoice not under the person receiving the treatment is insurance fraud.

Is tipping expected?

Tipping is never expected.

What is the best way to give feedback for ideas and what could be improved?

Any ideas for improvement are ALWAYS very welcome! 🙂 We are always looking for feedback and ways to improve - we always want you to have a 5 star experience. If you have not, please email us at and we will resolve the situation as soon as possible. 

Do you have free parking?

Yes, all clients have free 3 hour parking available inside of Pacific Plaza. Simply park anywhere where it doesn’t say “reserved”. There are also a few 1 hour and 30 minute spots. If it is not marked, it means it is a 3 hour spot (which is most of the spots). Usually there are spots available on the ground floor (our clinic is on the ground floor), if you can’t find any spots on the ground floor, there are two more levels upstairs.

Are all sheets always changed between clients to new clean sheets? Is everything disinfected in the treatment room?

Absolutely! We are a clinic, we make NO exceptions EVER, each client ALWAYS has a set of clean and fully washed sheets, we use Heavy Duty mode on the washers and choose the longest washing cycle with a very high spin setting to make the sheets ULTRA clean and we use the highest possible amount of detergent to not have a leak (too much detergent will expand itself a lot creating a small leak through the door of the washer). We then dry all of the sheets in a dryer on a very high temperature setting for extra disinfection. On top of all of that, with lysol wipes we disinfect all commonly touched hard surfaces including the massage table and only once the massage table has been disinfected we put on a new set of clean sheets.

RMT - What Does It Stand For?

Registered Massage Therapist or Registered Massage Therapy - Registered Massage Therapists are required to go through 2200 hours of training and practice (which takes 2 - 3 years) and then they have to pass very difficult final board exams, only then a person becomes a registered massage therapist. The school is very hard and demanding and all students are expected to learn the human body very well to be able to provide a clinic massage, not just a relaxation massage or a deep tissue massage. Many people that enroll into a registered massage therapy school quit in the beginning of it as they find it too difficult and too demanding.

Should I Take My Clothes Off? Can I keep my clothes on if I want to?

You can keep your clothes on (this will make the treatment slightly longer) or you may keep them off. Please note that underwear must always be kept on no matter what the treatment is. Women can choose to keep or take their bras on or off when lying face down (the therapist will leave the room until you are ready).

How often should I get RMT Massages?

Please ask your registered massage therapist for specific recommendations. Generally people come back weekly, once every two weeks or monthly. If you are suffering from a recent injury, some people come back as often as daily (especially after a car accident involving ICBC insurance, they give unlimited sessions that you can use once a day until you are fully recovered).

Do you directly bill to MSP or WCB (Work Safe BC)?

We provide invoices for every treatment, you are welcome to submit the invoices to MSP or WCB by yourself (you would have to pay for the full price upfront). Unfortunately MSP and WCB (Work Safe BC) coverage is extremely low (often only about 20% of the treatment price is covered), we had people upset how come their coverage is so low (about which we cannot do anything), so to avoid any potential conflict a decision has been made to not do any direct billing to MSP or Work Safe BC. But again, you are welcome to pay out of pocket and submit the invoices yourself (expect your coverage to be low).

Why is Elana Wu’s price so much higher than everyone else’s?

Elana is a very experienced Registered Massage Therapist in Richmond BC (RMT Richmond) specializing in chronic, very difficult to treat conditions. Elana is a former RMT massage college instructor with over 10 years of experience and training combined. On her duty to be the best RMT in metro Vancouver she spent over $30,000 on learning from the best therapists in the USA. Elana takes new classes regularly. Before increasing Elana’s price above what is the standard price she was so over booked that no appointment could have been booked within a 3 month period which made Elana unavailable at RMT Richmond clinic to new clients suffering from chronic conditions (which is Elana’s specialty) and usually it is important to treat the chronic conditions with a medical massage quickly - the sooner the better to prevent it from getting worse further. To make herself available to new clients who want to book a clinical massage Elana’s price is increased when she is booked 6 weeks ahead and decreased if booked less than 2 weeks ahead. Usually Elana is booked one full month ahead, but if you put yourself on a waitlist a spot may open up within a week or two if you can come on short notice.

Do you offer direct billing to Pacific Blue Cross, Canada Life, Sunlife, Manulife, Green Shield Canada?

All of our therapists (except Elana Wu where you will have to submit the invoices yourself) offer Pacific Blue Cross direct billing massage (the most popular option), Canada Life direct billing massage (also very popular), Sun Life Direct Billing massage (quite popular - occasionally some plans require a medical prescription), Manulife direct billing massage (very good coverage usually), Green Shield Canada direct billing massage. We also offer RMT direct billing massage to many other companies, see the full list here and read everything you need to know about direct billing here.

What are all of the companies that you directly bill to?

Most companies, generally we only do not directly bill to MSP and WCB, please see our full list of direct billing companies here and read all that is important to know about direct billing here.